Customer Quality Specialist (80 – 100%)

Customer Quality Specialist (80 – 100%)

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Customer Quality Specialist will ensure the Voice of the Customer is represented at the Quartino Facility (Switzerland) local unit, leading the customer complaint resolution process and overseeing the implementation of robust corrective and preventive actions.

Your responsibilities

• Lead Customer complaint resolution process by interacting with the Service Team and Sales Company in the Power Protection Business
• Ensures the Voice of the Customer is represented at the local unit and that risks, problems and solutions are evaluated from a customer/stakeholder point of view
• Partners with local functions to ensure voice-of-the-customer and professional quality management concepts are used to ensure the best possible product and process design quality
• Ensures customer-focused Quality Management in a highly effective (Customer Satisfaction) and efficient (Cost) way, including processes and tools to ensure flawless and repeatable product introduction, manufacturing and delivery, service or project execution, identification of gaps and potential for improvement
• Utilizes the appropriate metrics and KPIs (ex. DPU) to follow-up product quality level customer side and relative warranty costs
• Escalates through the organization any case of product quality or safety non-conformance

Your background

• Electrical engineering degree or technical SSST in Electrical/Mechanical
• Knowledge and experience in power electronics, with the 5 levels of technical commissioning procedure
• Solid background in measures with electronic test equipment such as oscilloscope, power analyzer, and LCR meter
• Ability to interpret complex electrical schematics
• Solid approach to continuous improvement and problem-solving
• Strong analytical skills, familiar with work approaching through structured root cause analysis and 8D report model
• Availability to travel for critical analysis on the field (typically 1 week, 10% year)
• Ability to proactively manage customer relationships, even in critical situations
• Good communication skills (written & verbal) in Italian and English (B2); any other language is a plus

More about us

We look forward to receiving your application. The recruitment is led by Stephan Himmel, talent Partner ABB Switzerland, Ltd. If you want to discover more about ABB, take another look at our website www.abb.com.

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