Service Manager (80-100%)

Service Manager (80-100%)

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role you will be responsible for the Service organization of the Automation Business unit (part of Process Automation Energy Industries PAEN) in Switzerland, ensuring Service excellence.You will be part of the local management team of the Automation unit and report directly to the local Business Manager.

This position reports to

Business Manager E2E

Your responsibilities

• Create and drive implementation of service strategy.
• Lead the Service organization with a team of 6 employees.
• Ensure that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
• Responsible for Service contracts, achieving the financial targets, and drive the service growth.
• Responsible for the Technical Account Management TAM for key customers. Build sustainable customer relationships to ensure growth, satisfaction and retention of customers together with sales.
• Coordination of the 24x7 Service team with resources provided across the organization. Owner of the technical case management.
• Analyze, maintain, and leverage ABB's installed base for new opportunities. Manage the spare parts business.
• Collaborate closely with Service Managers from other countries and with the Hub Central and Southern Europe CSE. Pivotal point within the organization.

Your background

• Bachelor's or master's degree in electrical or mechanical engineering.
• Minimum 5 years of experience in the Energy Industries market, working as Service Manager, Technical Account Manager, Project Manager, or similar role with Digital Control Systems DCS, smart controllers and the latest technologies.
• Sound technical knowledge in the field of Automation.
• Good market understanding as well as comprehensive process and service know-how.
• Experience and strength in people management as well as strategic planning skills and high implementation strength.
• Excellent collaboration skills paired with analytical capabilities.
• Fluent in English and German.

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.Work model: hybrid #LI-hybridABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.Are you ready to take off a new journey with ABB? This is your opportunity!We look forward to receiving your application. The recruiting process is being led by Ceren Oezen, Talent Partner at ABB Switzerland Ltd. If you want to discover more about ABB, take another look at our website www.abb.com.In the case of equal suitability, people with severe disabilities and their equals are given preference.ABB Data Privacy Statement:https://new.abb.com/privacy-notice/candidate